A. All Randolph products carry a lifetime warranty for solder joint failures and a one-year warranty on other parts and labor under normal conditions. There is no warranty on lenses.

Q. How do I return my sunglasses for warranty repair or service outside the warranty?

A. Return your sunglasses to:

Randolph Sunglasses 
PO Box 510 
Bentleigh Vic 3204

Attention - Customer Service

It is a good idea to send the product properly packaged and in a manner that it can be traced. This feature is available with Aust Post Office. Be sure to include your name, address, phone number and a brief description of the problem with your sunglasses.

When we receive your sunglasses, we will determine whether to repair or replace the product and will inform you of any costs, if necessary.

Q. I am returning my sunglasses to Randolph for warranty repair. Does Randolph pay for the shipping for this?

A. The customer is responsible for getting the product to Randolph. When received and approved for warranty repair or replacement, we will pay for shipping back to the customer.

Q. I have broken one of the lenses in my Randolph sunglasses. Can they be replaced and if so, how much do they cost?

A. All Randolph sunglasses are designed to accommodate replacement lenses. The cost for plano (non-prescription) glass lenses is $50 a pair; polarized lenses are $100 a pair, plus shipping. Contact Customer Service and provide the frame style, size and color of the lens. Customer Service will assist you if you do not know the frame style and/or size.

Q. I am having trouble finding a dealer that sells Randolph sunglasses. Can you help me?

A. You will find the complete line of genuine Randolph sunglasses, including some special offerings not available elsewhere, in the Randolph virtual store. Customer Service will be glad to help you with any questions regarding frame size and/or color and lens choices not addressed in this FAQ section.   

Q. How long will it take my product to be shipped after I order it?

A. For catalog products, we will ship most orders within 3 or 5-business days. Large or special orders may take longer. Call Customer Service @ 0403-307725 to check on your product order if you have any questions or special requirements.

Q. Who pays for the shipping of my product(s) and how much does it cost?

A.  The customer pays for all shipping. Costs vary due to weight and type of delivery. Normal charges for Aust Post delivery of 1 to 5 pair of sunglasses is $12. 

Q. Are Randolph sunglasses UV protected?

A. Yes, all Randolph sunglasses offer UV protection.

UVA - 96.4% to 100% blocking depending on lens choice

UVB - 100% blocking for all lenses

Q. Can I order a frame only and have prescription lenses put it?

A. Yes, all Randolph frames (except Raptor/Avion) are suitable for prescription lenses. You may purchase the frame only and have your optician “edge” (shape) prescription lenses to fit your frame, or we can refer you to one of our Authorized Dealer Opticians for your Rx work. Note: Randolph does not directly provide prescription lens service at the present time.

Q. Will your Clip-On’s fit my current glasses?

Randolph Clip-On’s are made specifically for Randolph frames. They are designed for a custom fit and exact color match. Therefore, if you have a frame other than a Randolph, it is unlikely that you will have a satisfactory fit.  

Q. Can I order replacement parts?

A. Yes, All frame, sunglass and shooting system components can be ordered separately. Contact Customer Service for pricing and availability.

Frame Sizing Information

If you have an existing frame that fits comfortably

Measure the frame by placing it on a ruler and note the width at the widest point where the temples attach. The following are the measurements of the Aviator and Ranger for a guide.

If you don’t have a frame to go by

Holding a ruler over your eyes easily does this measurement. Using a mirror, or have someone helping, line up the end of the ruler with one temple and then measure to the opposite temple. The reading will give you a good idea of which size frame is right for you. 

General rule of thumb: 125mm/small, 135mm/medium, 145/large, 155/extra-large